Hello Rafa!
Unregistering the theme will not affect your existing cloud templates.
1. Unfortunately, there is no ETA for that.
2. You can contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
– more information about your issue
Our team will take a look!
Thank you!
Thanks. Will do.
Hi @Bettina,
I saw there’s a theme update (11.4.2). However, I went through the changelog and I don’t see any fixes for the issue I mentioned there.
Is the issue I mentioned with the single page template resetting fixed in this new release?
Please let me know.
If not, is there any update?
Hi Rafael,
If you contacted us via email, then we’ll check and see if the problem persist on the post template is still happening. There was a small improvements but, we do not know for sure if those will fix or not that problem because we couldn’t recreated the problem on our installs, so our developers set a new contrition based on what they think read on forum about this problem.
In case that the problem is still there, and you agree, our developer will make a new fix and test it on your website to make sure that it will work.
Thank you for your understating!
Hey,
I really appreciate your response. I’ve already emailed you all needed information so you can log into my site. I also included a link to this thread in the email.
Please let me know when you start making any changes since this is a production website.
Regards,
Raf
Hi,
Thank you for email! We’ll check it as soon as possible and we’ll reply in email!
Thank you!
Hi,
I was emailed once and asked a few questions yesterday. Since my response yesterday, it’s now been another day without an update. Can someone kindly let me know what’s going on please?
Hi Rafael, we received your email and reply on it, but please notice that we can not offer instant support, also the Support hours are 8:00am to 5:00px GMT+2 from Monday to Friday.
If you reply back in email, we’ll check it and we’ll replay to it soon (we answer from oldest to newest).
Thank you for your understanding!
Hello anyone,
I’ve been discussing this issue via email and I have not gotten any tangible help since this started 1 entire month ago in February.
The last email from you was on March 15 which I responded to.
No one has responded back to me since March 15. It’s now March 21.
This is terrible customer service especially since I’m paying for support and I have a high traffic website with 40,000 visitors every day. As I’ve mentioned a thousand times, this issue is causing our business to lose money every single day.
To date, we have lost thousands of dollars because of the custom post template resetting to default issue. This makes all of our Google ads and our client ads disappear. We host ads for major clients like local hotels and telecommunication companies on our website. So can you imagine how upset our clients are when they go on our site only to find out that we don’t have their ads running?
Can someone PLEASE respond to my emails?
Is that too much to ask?
I honestly hope others read this thread to understand how poor your customer service is.
This will be my last post in this forum because I will be permanently abandoning this theme and moving with another theme provider if this is not fixed within 1 week.
Good day.
Hi Rafael,
I understand that you are upset, but, as far as I know, we offered via email a solution for this problem and you said that the problem did not persist and you will monitor the situation and let us know if there are still some problems.
I think one of my colleagues answered your email. The solution didn’t work? If not, please reply via email and we will check of another solution.
Thank you for your understanding and sorry for any inconvenience this may have caused!
How has this issue still not been fixed? I am facing the same issue where the CPU maxes out at random points in the day. Most of the time the website is fast but then suddenly it would just spike for no reason.
Hello xhylyx1nr,
If you want we can take a look at this problem, but we’ll need some more details when this problem appears to can determinate what is causing it.
What I can suggest is if you are using flex blocks to use the cache option form them, this will reduce the theme requests to the database. – https://forum.tagdiv.com/use-flex-blocks-cache-option/
Thank you!
