Hi there,
I have created a page through a template, https://stressplein.nl/gratis-burn-outproducten-en-informatie/ but on mobile I see an fatal error message.
I cannot figure out what the problem is and how to fix this, anyone can please?
Hello,
I just checked your website and I don’t saw the fatal error => https://www.screencast.com/t/zzgvImal
Did you solve the problem?
Thank you!
Hello,
strange I see also no errors on the moment. I have tried to refresh pages, other browser pages and cache delete but no effort but now it seems ok
Hello Anamaria, I see the problems again, so I donnot know what is happening. I use an Iphone, with chrome browser. Also incognito browser gives the same error.
https://drive.google.com/file/d/1K0uaCIma5t0JNmerVSGYFZRHflzGM92Z/view?usp=sharing
Hope to hear soon from you and lets solve this problem;)
Hello,
Please if you can do a test using only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser).
I don’t really know exactly what the problem would be, for me I checked the website again and no error occurred => https://www.screencast.com/t/ttoslZPF -> https://www.screencast.com/t/lENk5ndp79
Thank you!
I saw that there was an update for the theme, I did this but now everything is collapsed
Please check this url thats is the problem, the ones you send are not the problem. https://stressplein.nl/gratis-burn-outproducten-en-informatie/
Hello,
I also checked the link sent and the error still did not appear => https://www.screencast.com/t/DgcVBtxBwa -> https://www.screencast.com/t/6YrMk9voWf -> https://www.screencast.com/t/hVIckxZMqZY
Also, what problems did you encounter after the update?
Thank you!
Hello Anamaria, I really don’t know what is happening. Now I see the good page and I do the same as before. I have an other issue, I used a template for the homepage (pc) but when i go in tagdiv to the mobile version I see something else than the one on te mobile phone?? What I am doing wrong??
Thanks
Hello,
Unfortunately, your situation with that error, I don’t know what it could be from, because I don’t even know how I could recreate it and what it could come from, but if you agree to send us via email at contact@tagdiv.com to investigate the problem. Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– A link to this topic in order to identify you
Before sending the email, please make a full backup to all files and the database.
For the mobile version, I am not sure I fully understand, what version do you use for mobile? mobile responsive version or mobile page?
Thank you!
