Sorry, I’m trying to install NewsMag5, but something is not working.
1)If I open a page and try to use TagDiv Composer, a “critical error” screen appears and it’s not possible to work, even though the plugin is correctly installed and activated.
2)If I try to use Prebuilt Websites (ex. Magazine or Clear Voice or Classic Blog) it does not display the homepage correctly: no sections appear, just a sheet of text. And there are no entries in the backend that allow me to modify it.
3)When I tried to install the Mobile Theme PlugIn, the entire site crashed and I had to restore to the last save, losing a lot of work done.
My site URL is http://www.laformicamitomane.com.
The site is up to date (WordPress 6.6.2).
I have now uploaded the old theme again, so that users can continue browsing. If you explain to me how to do it, I’ll send you some screenshots showing the problems.
Why does NewMag5 not work?
Works for me. Main thing is disable caching, upload NEW version of tagdiv composer; upload new theme folder only via FTP vs zip file. Disable anything not being used like mobile plugin – not needed in most cases until site working.
Login, and “enable” tag div composer plugin.
You may then need to massage some things like reset sidebar widget, or reselect footer widgets and reselect menus.
(any way – that is how I do it )
Hi paolamanciagli, if the problem is still persisting for you, please contact us via email at contact@tagdiv.com and provide a temporary wp-admin and FTP access to investigate this problem.
Thank you!
Hi, simchris, thank you very much.I followed all your advice. I disabled the cache and uploaded the theme folder via FTP (using Filezilla). Unfortunately, nothing changed…
Hi Calin, thanks, I’ll contact you via email.
