Critical error on WP with latest Newspaper theme version

Posted in: Newspaper
Post count: 3
Insights
#487877
Oct 2, 2023 at 4:47 am

Hi,

The latest version of Newspaper theme caused a critical error on our WordPress site around September 30, 2023.
Previous version works, but we’re forced to hold out for a fix before we can update.

Is this a known issue?

Thanks

Post count: 21065
Bettina
#487947
Oct 2, 2023 at 10:52 am

Hello @Insights !

Please provide more information about the issue you encounter there.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Post count: 3
Insights
#487951
Oct 2, 2023 at 10:59 am

We have a debug log of a few pages, no screenshot.
How can we confidentially share this?

Thanks!

Post count: 21065
Bettina
#487953
Oct 2, 2023 at 11:31 am

Hello @insights !

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– provide more information (screenshots/video) about your issue
– a link to this topic in order to identify you

Thank you!

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