Title says it all—custom fonts are no longer loading on the Error 404 page.
10.4: https://bottomline.thinkdm2.com/newsletter/cats
10.3.9.1: https://bottomline.adp.com/newsletter/cats
Please address and let me know how to resolve.
Thank you in advance.
Also, I am noticing styles missing from the Error 404 page for mobile.
Compare the following links under a 767px width:
https://bottomline.thinkdm2.com/cats
https://bottomline.thinkdm2.com/
Hello!
Please let me know about how you add the custom font and if the font is not loading only on this page or also another page.
Please check this documentation and give it a try: https://forum.tagdiv.com/font-customization/
Thank you!
The custom fonts are set in the Custom font files section, and work on all pages except for the Error 404 page.
This issue only came up after updating to 10.4.
If you click on the links provided and open Chrome’s developer tools, check Network tab and Font, you’ll see on the error page that custom font files are not loading.
Separately, the custom CSS colors set for the footer and mobile menu do not load.
Please take a look and advise a solution.
Thanks
Hello!
I can see that the font files are loading, but it is not applying there: https://www.screencast.com/t/yUtLqIkpBozv
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cahce plugin exists)
Also make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let us know about your results!
Thank you!
A fresh install seems to have resolved this issue—thanks!
