Custom sidebars keep losing [tagDiv] Block 16

Posted in: Newsmag
Post count: 41

I have purchased and installed the Newsmag WordPress theme, which I am using and love. The only problem is that the sidebars that I create using [tagDiv] Block 16 keep disappearing. I have re-set them numerous times and they will stay visible and functioning for a certain period of time, but then [tagDiv] Block 16 will vanish from it. I am wondering if I am missing something in the setting up or saving of these sidebars.

Post count: 6600

Hi,

Have you tried this without any plugins as this cloud also happen due to a plugin. I have also tested this and found no issue as you’ve described and if you don’t use the last theme version which is 1.4 we suggest you update theme and check if this still happens.
Please let me know and also provide your site’s URL so I can inspect this.

Thanks

Post count: 41

Thanks for your help. I have now installed the latest version of the theme, so I will see if this helps with the problem.

The URL of my site is http://www.expatessentials.net

Thanks a lot,
Mark

Post count: 6600

Hi,

I have checked your site and seems that the sidebar is now working as it should. Please let me know if you have any other theme related issues.

Thanks

Post count: 41

Hi Lucian,

Thanks for your message. I will keep an eye on the issue, and if it recurs I will let you know.

Best wishes,
Mark

Post count: 41

Hi Lucian,

The problem that I described before has re-occurred. It happens that whenever I create a new custom sidebar using [tagDiv] Block 16, the ones that I have created previously are then no longer shown. I find that they all my [tagDiv] Block 16 been moved to the Inactive Widgets column on the Widgets page. Do you have any suggestions for how I can prevent this from happening, as I would prefer to not to re-create all of my existing sidebars every time I create a new one.

Thanks a lot for your help.
Mark

Post count: 6600

Hi,

Please make sure that you don’t use any special characters on the sidebar name and if you do delete those sidebars and create new ones using Latin characters (no special characters) in their name.
If this doesn’t solve the problem, please use contact@tagdiv.com and also provide an URL to this tread or specify your issue in details.

Thanks

Viewing 7 posts - 1 through 7 (of 7 total)
The forum ‘Newsmag’ is closed to new topics and replies.