Customize page blank

Posted in: Newspaper
Post count: 2

When trying to set the home page and other attributes on the customize settings page of the theme it shows up blank and will not allow me to change anything. When chaging to another theme the page works fine.

Post count: 3343

Hi,
Could be from memory limit, add this in wp-config.php

/** Memory Limit */
define('WP_MEMORY_LIMIT', '128M');

http://wordpress.org/support/topic/error-increase-memory-limit-to-64-mb

Thanks!

Post count: 2

tried adding that and it still doesn’t work every other theme installed works fine when customizing page except newspaper.

Post count: 3343

Hi,
Do you use plugins? Please disable all plugins or one by one and see if works!

Make this first and if nothing works, you can give us access to your WordPress and we will take a look. Send the details via email at contact@tagdiv.com

Thanks!

Post count: 6

I have the same problem

Post count: 6

i have 256 in the memory and i disable all plugins and the problems its still there

Post count: 854

hi,

please try to do a clean install on your computer , use xampp to have apache and mysql server : https://www.apachefriends.org/index.html

if you have the same problem then probably there is a bug in the theme
if not , the problem is from your host (assuming that you have removed all the plugins)

Thanks for you message.
Radu A.

Post count: 4

Hi
I’m having the same issue.
I’m using WordPress 3.9.1, Newspaper V1.2.
Have already added

/** Memory Limit */
define('WP_MEMORY_LIMIT', '128M');

and deactivated all plugins.
Still nothing.

This is a serious issue, please give us a straight forward solution, or even better an update that solves the problem.

Your help will be greatly appreciated.

Nando M

Post count: 4

by the way it used to work before the upgrade to WP3.9.

Post count: 780

Hi,

Are you using newspaper 1.2 ??? Please update to the latest version if possible. if not:

ok I will try to give you a straight forward solution.
in Newspaper\wp-admin\js\wp-admin-js.js

1. delete this line: http://screencast.com/t/oar9SPKv
2. add this to the top: http://screencast.com/t/20JweKShfwM

the code that has to be added to the top:



//init the variable if it's undefined, sometimes wordpress will not run the wp_footer hooks in wp-admin (in modals for example)
if (typeof td_get_template_directory_uri === 'undefined') {
    td_get_template_directory_uri = '';
}

Hope that helps, generally we don’t support older versions of our theme.
Radu O.

Post count: 4

Radu,
Thanks for your Reply.
I did not notice that my version was so out of date, I never got an email or saw an update in the wordpress home page.
That being said, to proceed with the update, should I upload the Theme as if was a new one?

Thanks again for your reply.

Hernando M

Post count: 3343

Hi,
Yes, you need to replace all files via FTP. If you have so old theme version you will lose sidebar setup, background and other customization like fonts, colors if you have.

The new theme have a new admin panel with all the settings.

Follow those steps.
https://forum.tagdiv.com/installation/
https://forum.tagdiv.com/update-the-visual-composer-plugin-wpbakery/

Thanks!

Post count: 5

Yes, I experienced the same thing-the theme broke when WP was updated to 3.9.1.

I am on Newspaper 1.7.2. Will there be an update to the theme to fix this problem?

Post count: 780

Hi,

the current version of the theme is 3.8.1 You can see the full update log at the bottom here:
http://themeforest.net/item/newspaper/5489609

Re download the theme from themeforest and follow this: https://forum.tagdiv.com/how-to-update-the-theme/

Radu O.

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