Hi there. I needed help with fixing my video auto thumbnail function.
My files suddenly disappeared from my cpanel manager so all my images at the site were gone. We deleted some inexistent images at the media gallery.
If we create a new post with the same video url, a different thumbnail will show up. Could you please help us how to fix this?
Hi,
I’m not sure what you have deleted and how all your image disappeared.
I recommend to do more investigations regarding this, a start can be to ask your host about this. I’m sure he can offer more information on why those files were deleted(user action or plugin).
Also you could check the security settings on your site, look for the parameters specified in the following guide – http://codex.wordpress.org/Hardening_WordPress
Regarding the video thumbnails, when featured video is used the thumb from video provider(youtube, vimeo) is downloaded and used as featured image and it should not be any issues even if you use the same video url, so please check this without any plugins active except of Visual Composer, clear cache and see if you still have this issue. Also please make sure you use the latest theme version 6.5.1 and the plugins provided with the theme.
Thanks!
