When I click the link, it takes me to a blank screen.
Also, I am unable to activate slider revolution. The code given does not work.
Starting getting a blank screen when trying to access Tag Composer. Began about 16 hours ago. Our registration is still in place.
Hello all,
Ensure that you have correctly installed the latest version of the theme via FTP way, clear all the caches and check the results. Also, check your plugins to be updated, remove all of the untested plugins, clear all the caches and check the results. For more information about our page builder, please check here -> https://forum.tagdiv.com/tagdiv-composer-tutorial/
Thanks for your understanding!
All that you have suggested has been done. Still having the problem. Here is the system status report:
Theme config
Registration key i da86da2f – **** – **** – **** – 12402701f1af Reset key
Theme name i Newspaper
Theme version i 8.7.2
Theme database version i 8.7.2
HTTP channel test wordpress
Installed demo i Local News – demo ID: local_news | install type: no_content
php.ini configuration
Server software i Apache
PHP Version i 7.0.29
post_max_size i 128M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 120
max_input_vars 3000
SUHOSIN installed false
mbstring available
WordPress and plugins
WP Home URL i https://www.blueridgemuse.com
WP Site URL i https://www.blueridgemuse.com
WP version i 4.9.5
WP multisite enabled i No
WP Language i en_US
WP Memory Limit 128 MB/request
WP_DEBUG False
Caching plugin WP super cache – for best performance please check the plugin configuration guide here.
Everything is working except for the Tag Div Composer, which has happened in the past after updates of the Newspaper theme.
Hello Doug Thompson,
you can try to add this code to your .htaccess:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, please provide and CPanel access for more further investigations.
Thank you!
Adding the lines to the .htaccess file worked.
Thanks for your help.
