Somehow an element on my contact page keeps ‘returning’ after deleting! No matter how I delete it (deleting item through the bucket or dragging it to the bin) it keeps returning!!
How to solve this problem?
Kind regards,
Anne
Hello !
Please be a bit more explicit. What element is giving you a hard time ? Can you provide a link to your website ? How are you trying to remove it ?
Thank you !
Hi Vlad,
It is this page: https://citycampusdordrecht.com/contact-2/
It is the hero-element More Options. I tried to delete it in TagDiv Composer with the bucket that appears when I hoover over this element. Than save. Save is confirmed with 3 green notifications but when I close the page it is still there. I also tried to drag it into the bin, safe, 3 green confirmations but still there when I open the page (life and edit modus). It keeps coming back!
Kind regards,
Anne
Hello !
I would start looking for a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results !
Thank you !
Did all that just now… keeps coming back.
Shall I give you the username and password so you can try it?
Kind regards,
Anne
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.
Thank you !
