I’ve recently bought this theme and was making some changes to the homepage via the front-end TagDiv editor. All was going well until I changed the default ‘fan count’ numbers shown for the Facebook, Twitter, YouTube stats on the right hand side, as the default values were obviously different to my actual ones.
Where it said ‘fixed fan amount’ (or something along those lines) I removed the number that was there and added the correct number (1,300 for Facebook), I also added a link to our Facebook page in the ‘Facebook id’ box, and did this with YouTube as well (left the YouTube ‘fixed fan count’ number empty). Anyway, I saved it then refreshed the page just to be met with a totally blank screen home page. My whole homepage had gone, the only thing that’s left is the header and footer which have both been unharmed. Where the body of the homepage was it now says ’empty column’, and I was greeted with an error message in the top right corner saying the following:
“Error at zones: 6(models) ” 5(dom). The model does not match the content Current site has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)”
As seen in this image: https://drive.google.com/file/d/1FcmcgQhBWmauMmtJ4yubj1VMe6s7t7MH/view?usp=sharing
I tried both UNDO functions and neither did anything. The word ‘content’ in the above error message was hyperlinked so I clicked it and this time was met with a completely grey page, the only thing on it was text saying the following:
“There has been a critical error on this website. Please check your site admin email inbox for instructions
Learn more about troubleshooting WordPress”
As seen in this image: https://drive.google.com/file/d/1LJedUipzJb13YU3rfGs5aNWx5pUY5GBb/view?usp=sharing
I have received no email regarding this and the words ‘Learn more about troubleshooting WordPress’ were hyperlinked, taking me to this page: https://wordpress.org/documentation/article/faq-troubleshooting/
It’s worth noting that when you click the links in the header/footer, they work fine and the pages it takes you to also work fine (most haven’t been set up yet but the ones that actually have content are just like normal)
When you go to another page, for example ‘MMA News’ I get the usual top bar WordPress options as seen in the image below:
https://drive.google.com/file/d/1h3uYzk02OaxSgo-0RnteoR2xcOLVIHgN/view?usp=sharing
But when you go to the home page, that bar is completely gone, as seen in image below:
https://drive.google.com/file/d/1caKDmKg6f-92f0vB27uGohJhaLD-EZOs/view?usp=sharing
I have absolutely no idea what’s happened or how to get my homepage back. If someone could assist me please it would be greatly appreciated.
Site URL: http://www.fightgameinsider.com
Update:
That email I was suppose to receive, just found it in my junk. I tried logging in via the ‘recovery link’ they provided and also visiting the error page link, it made no difference. Ultimately the instructions they gave haven’t changed anything and the issue still persists.- It reads the following:
Hi!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, tagDiv Social Counter.
First, visit your website (https://fightgameinsider.com/) and check for any visible issues. Next, visit the page where the error was caught (https://fightgameinsider.com/wp-admin/post.php?post=329&action=edit) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.1.1
Active theme: Newspaper (version 12.3.1)
Current plugin: tagDiv Social Counter (version 5.3 | built on 24.04.2023 13:52)
PHP version 8.0.27
Error Details
=============
An error of type E_ERROR was caused in line 1142 of the file /var/www/wp-content/plugins/td-social-counter/shortcode/td_block_social_counter.php. Error message: Uncaught TypeError: number_format(): Argument #1 ($num) must be of type float, string given in /var/www/wp-content/plugins/td-social-counter/shortcode/td_block_social_counter.php:1142
Stack trace:
#0 /var/www/wp-content/plugins/td-social-counter/shortcode/td_block_social_counter.php(1142): number_format(‘1,300’)
#1 /var/www/wp-content/plugins/td-composer/legacy/common/wp_booster/td_global_blocks.php(27): td_block_social_counter->render(Array, ”)
#2 /var/www/wp-includes/shortcodes.php(355): td_global_blocks::proxy_function(Array, ”, ‘td_block_social…’)
#3 [internal function]: do_shortcode_tag(Array)
#4 /var/www/wp-includes/shortcodes.php(227): preg_replace_callback(‘/\\[(\\[?)(td_blo…’, ‘do_shortcode_ta…’, ‘[td_block_socia…’)
#5 /var/www/wp-content/plugins/td-composer/includes/tdc_composer_block.php(279): do_shortcode(‘[td_block_socia…’)
#6 /var/www/wp-content/plugins/td-composer/includes/shortcodes/vc_column.php(316): tdc_composer_block->do_shortcode(‘[td_block_socia…’)
#7 /var/www/wp-content/plugins/td-composer/legacy/common/wp_booster/td_global_blocks.php(27): vc_column->render(Array, ‘[td_block_socia…’)
#8 /var/www/wp-includes/shortcodes.php(355): td_global_blocks::proxy_function(Array, ‘[td_block_socia…’, ‘vc_column’)
#9 [internal function]: do_shortcode_tag(Array)
#10 /var/www/wp-includes/shortcodes.php(227): preg_replace_callback(‘/\\[(\\[?)(vc_col…’, ‘do_shortcode_ta…’, ‘[vc_column widt…’)
#11 /var/www/wp-content/plugins/td-composer/includes/tdc_composer_block.php(279): do_shortcode(‘[vc_column widt…’)
#12 /var/www/wp-content/plugins/td-composer/includes/shortcodes/vc_row.php(1145): tdc_composer_block->do_shortcode(‘[vc_column widt…’)
#13 /var/www/wp-content/plugins/td-composer/legacy/common/wp_booster/td_global_blocks.php(27): vc_row->render(Array, ‘[vc_column widt…’)
#14 /var/www/wp-includes/shortcodes.php(355): td_global_blocks::proxy_function(Array, ‘[vc_column widt…’, ‘vc_row’)
#15 [internal function]: do_shortcode_tag(Array)
#16 /var/www/wp-includes/shortcodes.php(227): preg_replace_callback(‘/\\[(\\[?)(vc_row…’, ‘do_shortcode_ta…’, ‘[vc_row tdc_css…’)
#17 /var/www/wp-content/plugins/td-composer/includes/tdc_composer_block.php(279): do_shortcode(‘[vc_row tdc_css…’)
#18 /var/www/wp-content/plugins/td-composer/includes/shortcodes/tdc_zone.php(591): tdc_composer_block->do_shortcode(‘[vc_row tdc_css…’)
#19 /var/www/wp-content/plugins/td-composer/legacy/common/wp_booster/td_global_blocks.php(27): tdc_zone->render(Array, ‘[vc_row tdc_css…’)
#20 /var/www/wp-includes/shortcodes.php(355): td_global_blocks::proxy_function(Array, ‘[vc_row tdc_css…’, ‘tdc_zone’)
#21 [internal function]: do_shortcode_tag(Array)
#22 /var/www/wp-includes/shortcodes.php(227): preg_replace_callback(‘/\\[(\\[?)(tdc_zo…’, ‘do_shortcode_ta…’, ‘[tdc_zone type=…’)
#23 /var/www/wp-includes/class-wp-hook.php(308): do_shortcode(‘[tdc_zone type=…’)
#24 /var/www/wp-includes/plugin.php(205): WP_Hook->apply_filters(‘[tdc_zone type=…’, Array)
#25 /var/www/wp-includes/rest-api/endpoints/class-wp-rest-posts-controller.php(1857): apply_filters(‘the_content’, ‘[tdc_zone type=…’)
#26 /var/www/wp-includes/rest-api/endpoints/class-wp-rest-posts-controller.php(568): WP_REST_Posts_Controller->prepare_item_for_response(Object(WP_Post), Object(WP_REST_Request))
#27 /var/www/wp-includes/rest-api/class-wp-rest-server.php(1171): WP_REST_Posts_Controller->get_item(Object(WP_REST_Request))
#28 /var/www/wp-includes/rest-api/class-wp-rest-server.php(1018): WP_REST_Server->respond_to_request(Object(WP_REST_Request), ‘/wp/v2/pages/(?…’, Array, NULL)
#29 /var/www/wp-includes/rest-api.php(535): WP_REST_Server->dispatch(Object(WP_REST_Request))
#30 /var/www/wp-includes/rest-api.php(2884): rest_do_request(Object(WP_REST_Request))
#31 [internal function]: rest_preload_api_request(Array, ‘/wp/v2/pages/32…’)
#32 /var/www/wp-includes/block-editor.php(638): array_reduce(Array, ‘rest_preload_ap…’, Array)
#33 /var/www/wp-admin/edit-form-blocks.php(77): block_editor_rest_api_preload(Array, Object(WP_Block_Editor_Context))
#34 /var/www/wp-admin/post.php(187): require(‘/var/www/wp-adm…’)
#35 {main}
thrown
Hello!
We can check the issues and help you. Contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cpanel URL and credentials
– a link to this topic in order to identify you
Thank you!