Error 500 received after latest update, reason discovered

Posted in: Newspaper
Post count: 22
RobertCFP
#288107
Apr 9, 2019 at 1:56 pm

My website went down for a few days after the latest Newspaper update, and had to hire a professional WordPress developer to help me resolve the issue since I had no access to WP Admin. Here is his reply (and my website is now working again):

“”” I was able to replicate the issue on my end. The issue was with the Plugin “tagDiv Multi-Purpose” and “ManageWP Worker”. I have installed and activated the fresh files of the Plugin “ManageWP Worker” and deactivate the Plugin “tagDiv Multi-Purpose” to fix the issue. Now your site is loading on my end, without any issue. “””

Can Admin verify this issue exists? Or is it only for me?

Thanks!

  • This topic was modified 7 years by RobertCFP.
Post count: 20685
Simion C.
#288155
Apr 9, 2019 at 4:34 pm

Hi,

So the problem is happening only when the tagDiv composer and the other plugin are active at the same time. The multi-purpose plugin is included in the tagDiv composer since quite a while back, so when the tagDiv composer is active the multi-purpose plugin will also be active.
I don’t know why this conflict happens unfortunately. We made no tests with the plugin you are referring to, so I can’t say what is causing the problem.
In some cases having 500 errors was caused by low wp-memory (deactivating plugins worked as it freed up memory), we recommend a value of 256M if possible. If needed try to increase it and activate both plugins again, worth a try.

Thanks

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