Hello! This is a fresh installation of Newspaper theme on Plesk server.
The url of the site is crazy-glue.com.
Error 500 occurs when activating the tagDiv Cloud Library theme plugin.
I have checked and corrected all the suggested minimum configuration parameters and performed the checks that similarly point to similar issues on this support page and nothing fixes the issue.
Thank you in advance for any help you can provide.
Thank you so much
Hello,
Please double the wp-memory from wp-config.
Also, please check this guide https://www.plesk.com/blog/various/wordpress-500-internal-server-error/#:~:text=One%20of%20the%20most%20common,server%20%2F%20PHP%2DFPM%20service.
Thank you!
Ya lo hemos realizado y sigue sin funcionar, te puedo pasar las claves de acceso para que lo hagáis vosotros y poder dejarlo arreglado lo antes posible, que tengo prisa con el proyecto.
Un saludo
Hi,
Usually, the 50x error is related to the server, so please ask your host if can help you. We can take a look at this issue and investigate it. Contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
Hello Anamaria! I will send the requested data as soon as possible so that you can review the website. A curiosity in this case is that only the home page is the one that gives the 500 error.
Thanks!
Buenas, como va? tenemos prisa por empezar el proyecto
Hello!
If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Thank you!
Hello Bettina,
The problem has already been solved.
Thank you very much for the help.
If you came to this page because you get an “Error at zones: 6(models) : 0(dom). The model does not match the content Current state has involved an issue”, a 500 server error, and seeing modsecurity in the logs, and you run the website on Plesk, this page will help:
https://talk.plesk.com/threads/mod_security-error-response-body-too-large.350523/
Hello,
Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/
If there is still a problem, you can send us an email at contact@tagdiv.com and provide wp-admin and cPanel login. We will take a look at the problem and we’ll fix it. Include a link to this topic in the email.
Thank you!
