Hi.
I am the owner of the website Villaviciosadigital.es
Two days ago I updated the theme version from 8.0 to 8.1. Today I checked that the page does not load at all and stays in block. Also, it does not allow clicking anywhere.
I just deleted the TagDivComposer plugin and left only the Visual Composer, but it still does not work.
Can you tell me how to solve this problem?
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
I tried to disable all plugins except the page builder and cleared the cache, but the web still does not work. Also, I have no cdn files nor have I added any code to the subject.
I need to fix this as soon as possible. We are a digital newspaper and we can not have the web as well.
What solution do they give me?
I am considering installing 8.0 version again which was the one that worked well for me. The only thing is that in the notebook I’m working on now I do not have it. Can you send it to me? Or if not, I have no problem in providing permissions in wordpress for me to solve this problem.
Thank you
As an interim solution and because I can not have the web in malfunction, I deleted version 8.1 of the topic and installed the 7.6 that is the one I have right now. Now it works perfectly, but I understand that I must install the latest version so I ask for your help, or send me the 8.0 to leave the latest installed without being 8.1.
I reiterate that I have no objection in giving them permission to proceed to install the 8.1 and that works correctly.
I am waiting for your indications.
OK,
Please contact us via email at contact@tagdiv.com and provide a link to your site, wp-admin and ftp access so we can login ad investigate the problems. Please create a back-up of your install as we will attempt to update to the latest version to investigate the issues presented above.
Thank you!
Thanks!
