Hi there. I’ve searched the forum and have performed all that I have found regarding this:
* tried to reverse the problem after I saved (ctrl z)
deactiavted all but tagdiv plugins
* put the page back in draft mode
* made sure my site was set up as per documentation
Nothing is working. This is a WooCommerce page that I’m attempting to edit in tagdiv and added Fancy title with image to the page for some context to my magazine subscription store.
Any advisement on how to fix this error?
Thank you.
Hello,
We can take a look at this and investigate the issue. Please do a full backup to all files and databases and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
Okay, thank you. I will do that. Also, as part of this, we connected stripe to the woocommerce payment and it keeps breaking the connection. We have done it several times and the connection keeps breaking and looping us. I’m thinking it has to do with this error. We had it connected and it was working fine until this error happened.
Thank you.
When you check this would you please also check the header logo. I have changed it in template panel, but it’s glitching when I go to preview. the logo shows for a split second and then it’s reverting back to the newspaper logo. Thank you!
And I’m also receiving this error from my author box:
Warning: Attempt to read property “query_var” on bool in /home/customer/www/livelovelocalmi.com/public_html/wp-includes/taxonomy.php on line 4589
I’ve added a plugin to place the avatars directly vs using the external site. I don’t want the external site for my avatars. I’ve disabled comments on my page so I do not need this external service.
Thank you!
Hello,
The logo needs to be set with tagDiv Composer, not in the theme panel, please check this guide https://forum.tagdiv.com/add-logo-newspaper/
Also, this error is not from the theme, I think that a plugin that you use caused this error.
Thank you!
So are we not able to use other plugins with this theme? It seems every plugin that I add to expand upon the functionality of my site that I need, the theme has some sort of functionality error and you’re coming back with it being a plugin error. I had to turn my events plugin off to edit the mobile through Tagdiv, and doing so ended up deleting all of my content within the plugin. If we have to disable plugins every time we edit, then this is going to cause a huge functionality problem with the site ongoing. This is a magazine that will have a ton of content. My calendar is a large feature of my site with frontend submission from my users. I can’t recreate this content every time I have to disable a plugin to edit something because tagdiv breaks. I also had an issue with the simple avatar plugin because I don’t want to send my authors to gravatar, but had to because the plugin caused a break in tagdiv functionality. Now there is the error related to the store and I have no idea which plugin would be causing this. What are the options for plugins that actually function with your platform? Do you have a list since everything I’ve used seems to break it? This should really be included in the pre-purchase documentation for people to consider before we purchase and put a ton of work into developing this and every plugin breaks tagdiv. Again, do you have a list of plugins that don’t break tagdiv functionality?
And P.S. I deactivated every one of my plugins to see what was causing the store error. The error was still present with only tagdiv plugins active, so it has to be something with your site. There are several strings regarding this error, but everything I’ve tried fails for my site. The error is still present.
Hello,
This is the list with the plugins tested -> https://i.imgur.com/rQCXSAc.png, but I don’t know the number of the plugins that you have and for what use, maybe some options are in the theme, so you don’t need to install another plugin -> https://forum.tagdiv.com/topic/composer-errors-on-eventon-calendar-events/
To change the profile image you can do in my account section -> https://i.imgur.com/OnGojBJ.png
Thank you!