Hello, how are you? I keep getting this Error as I try to edit my current single post cloud templates. I’ve already tried on two browsers. What can I do?
Error at rows: 5(models) : 7(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z /
CTRL+SHIFT+Z)
Hi,
The mentioned error most of the time is related to a shortcode/element that is corrupted or not compatible with the theme or a theme plugin (e.g: after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error).
If is only for one page or a cloud template (it can be on the header or footer, you can change them for tests and see if the problem persists). This problem can be resolve by using a page/cloud template revision (after it has been identify from where is coming the problem, e.g only on a page, on all pages, can be from header or footer..).
Thank you
Hi,
Okay, let’s go through a few methods to help identify the issue.
Step 1: Start by testing your site using only the tagDiv plugins. If you’re using a child theme, please switch to the main theme temporarily to eliminate potential conflicts.
Step 2: If the issue persists, check multiple pages to see whether it occurs site-wide or only on a specific page.
If it’s only affecting one page, the problem may be related to recent changes made on that page.
If the issue appears on all pages, continue to the next step.
Step 3: Check whether the issue is coming from the cloud header or cloud footer templates. These are applied globally, so if one of them is corrupted, the problem will show up on every page and template that uses them. You can test this by temporarily changing the global header and footer.
Let us know what you find, and we’ll assist you further from there.
Thank you!
Hi,
Can you please be a bit more precisely? what is the element that is binging you the post list? is this element part of the theme? If is part of the theme, then please make a full backup for your website, and please contact us via email at contact@tagdiv.com and please provide temporary wp-admin access to check the situation.
Thank you!
I identified two elements that seem to be having issues on the single post cloud template that I’m currently using:
1. Sidebar: https://ibb.co/P3X8QGY https://ibb.co/Ts8WRDx
2. Load More: https://ibb.co/6QBZSGp https://ibb.co/Kj63CbTD
Can I send the email? Thanks!
Hi,
I see, please contact us via email and we’ll investigate and try our best to help you as soon as possible.
Thank you!
