Error in Dashboard: theme you are using does not contain the "while () : …

Posted in: Newspaper
Post count: 55
marcnyc
#345733
May 11, 2020 at 4:59 pm

Hello I just purchased Newspaper X and installed it.
As soon as I installed it this noticed appeared in my dashboard.

Custom post type notice:
The theme you are using does not contain the "while () : ... endwhile;" loop in the "single.php" file. To use custom templates the theme must have this "while" loop type in its "single.php" file.

Now sure what I am supposed to do.

Post count: 35449
Calin
#345902
May 12, 2020 at 12:50 pm

Hi,

Please make sure that you installed the theme as in our guide from here -> https://tagdiv.com/how-to-install-newspaper-theme/

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you

Post count: 55
marcnyc
#345916
May 12, 2020 at 1:29 pm

All plugins are deactivated (except for Maintenence Mode and Health Check)

Post count: 35449
Calin
#346136
May 13, 2020 at 10:20 am

Hi,

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thanks

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