After the update, I get the following errors on my website – specifically after activating the standard pack https://ibb.co/chc9nYc
Which, apparently without, alters my website quite a bit. Help.
Hi,
Please make sure that you’ve made the update according to our theme update documentation from here ->https://tagdiv.com/update-newspaper-theme/
Let me know the results!
Thank you!
I updated through WordPress, so what would the next step be? Delete what I have and upload the Themeforest version?
Hi,
Yes, please try that way and also make sure that you delete the theme plugins ( tagDiv ) too before making the update.
Thank you!
the Standard Pack is still reproducing the same error message.
Warning: require_once(header/ads.php): failed to open stream: No such file or directory in /home/udnslttx/public_html/wp-content/plugins/td-standard-pack/Newspaper/parts/header/header-style-4.php on line 27
Fatal error: require_once(): Failed opening required ‘header/ads.php’ (include_path=’.:/opt/cpanel/ea-php73/root/usr/share/pear’) in /home/udnslttx/public_html/wp-content/plugins/td-standard-pack/Newspaper/parts/header/header-style-4.php on line 27
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
E-mail sent from the one associated with my account.
Out of curiosity, considering the multiple posts dealing with the update, what is the turn around time?
Hi,
We are trying to reply as soon as possible.
Also we’ve made a topic with the steeps that you need to make for this update -> https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/#new-post
Thank you!
Allow me to apologize since I just realized the company is on a completely different side of the planet. I was thinking GMT+2 was just a different part of the country I’m in.
As for the article, it doesn’t address my particular problem at all.
Question: I’m thinking of downgrading for now, considering I sent the information requested, would they still be able to see what the issue is? While I can operate without the block feature, I like the aesthetic of it.
Hi,
We can check the problem only if you still have the last version, in this way we can help you to solve it, also you can make this update on a copy of your website on a sub-domain where we can check the problem and solve it.
Thank you for your understanding!
