Error on Contact Page

Posted in: Newspaper
Post count: 4
robgordon
#377906
Dec 11, 2020 at 1:32 pm

Hi

I’m running Newspaper theme on my site, the homepage loads fine, but the Contact page has specific errors

Homepage: https://techonthego.co.uk/
Contact Page: https://techonthego.co.uk/contact

Warning: require(/home/customer/www/techonthego.co.uk/public_html/wp-content/plugins/td-standard-pack/Newspaper): failed to open stream: No such file or directory in /home/customer/www/techonthego.co.uk/public_html/wp-includes/comment-template.php on line 1554

Any idea what is causing this on this page?

Thanks
Rob

Post count: 4
robgordon
#378206
Dec 14, 2020 at 1:32 am

Ok, I have fixed by enabling comments on the page. I don’t really want them enabled so a fix for the page to work without comments would be ideal?

Post count: 18283
Vlad S
#378562
Dec 15, 2020 at 8:29 am

Hello !

I see that you are using Disqus plugin. This plugin is known for making problems to our users. You will have to either remove the plugin or find a way to tweak it in order not to crash the theme.

Thank you !

Post count: 4
robgordon
#378937
Dec 16, 2020 at 2:02 pm

Ok, thanks for the update. Its odd that it’s only when the Disqus is *disabled* that the issue occurs?

Post count: 18283
Vlad S
#379158
Dec 17, 2020 at 2:13 pm

Hello !

I am sorry, Only when you DISABLE the plugin the issue appears ?

Thank you !

Post count: 4
robgordon
#379162
Dec 17, 2020 at 2:20 pm

Hi Vlad,

No, the issue only appears on pages that have commenting turned off. (The Disqus plugin remains active.)

Post count: 18283
Vlad S
#379341
Dec 18, 2020 at 8:53 am

Hello !

Ok, and if you deactivate the Disqus plugin, will that make the error go away ?

Thank you !

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