When I try to open any page, or create a new page, using TagDiv Composer, I get the following error.
Can you help me figure out what the error is and how to fix it?
I got that with my Header for a while. I had to delete and replace it with a new one. Monitoring this post to see what the response will be.
Hello,
Please tell me where it only appears on one page or the entire site. Did you add any code or elements from another plugin?
Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/
Thank you!
Hello Anamaria,
This appears on all pages, whether we are opening an existing page to edit or attempting to create a new page.
Are you perhaps using Cloudflare?
Nope. We considered Cloudflare at one time, but we didn’t think it would be able to deliver what we wanted, so we dumped the idea.
It’s very odd, because this error appeared before, but disappeared on its own a few days later, which makes us wonder if there is something in the database that reactivates after a period of time. Just can’t figure out the problem so we can solve it once and for all.
I’m asking because I have a problem with that error. The tagdiv team couldn’t resolve it.
We moved the pages to another server, configured everything on the new server. Before going live, I checked the editing in td Composer and everything was working. After launching the pages live (activating CloudFlare via NS settings), the same error reappeared as on the old server.
I suspected then that the issue was something with CloudFlare <> TagDiv.
Now, I tried the old page that is still active on the old server, everything else is the same, except there is no CloudFlare there anymore, and surprisingly, the error is no longer present there.
Hi,
Please get in touch with us via email, where you can provide us with wp-admin, cPanel access, and, if possible, access to the Cloudflare account. We will investigate and try to assist you.
Thank you!
Hi,
For both. If you don’t use Cloudflare, please contact us and provide the wp-admin and cPanel access.
Thank you!
Hello Anamaria,
Please check your email. I’ve sent you the required information.
email sender is dg@commandeleven.com.
Hello,
The problem has returned after updating to the newest version of the theme.
We have lost our header template, as well.
I have sent all the required information to TagDiv Support.
The Opt-In builder is also not working.
The whole update seems to have failed and thrown our website into disarray.
Regards,
Syed Khalid Muhammad
CommandEleven
https://commandeleven.com
Every page of the site, including the store template is ruined.
Hi,
My colleague answered to your email.
Thank you!
