Error plugin mobile

Posted in: Newspaper
Post count: 57
gpm79
#290714
Apr 22, 2019 at 3:55 pm

This version of the tagDiv Mobile Theme plugin is not supported by the current activated theme!
Please make sure you’ve updated the theme properly!

I have the latest version of theme 9.7.1 installed

Post count: 20688
Simion C.
#290908
Apr 23, 2019 at 10:20 am

Hi,

Please check if the plugins have been updated – https://tagdiv.com/updating-the-core-of-tagdiv-themes/
After you update the theme to the latest version there should be an update button for the theme plugins in the welcome screen. The mobile theme plugin will be updated as well.

Or try the other update method, check if there is an update button for the mobile theme in the theme plugins panel – http://prntscr.com/nfme97
Ultimately if there is a problem, deactivate and delete it then reinstall it from the same plugins panel. Let us know.

Thanks

Post count: 57
gpm79
#291043
Apr 23, 2019 at 2:59 pm

I do not see any update button of anything. Delete the plugin by ftp, install it and activate it from the theme panel and keep giving the same error. I have already uploaded all the files of the theme but the error keeps appearing.

Post count: 20688
Simion C.
#291205
Apr 24, 2019 at 9:40 am

We could take a look at it, please send us an email at contact@tagdiv.com and provide admin access. We may need FTP or cPanel as well. Include a link to this topic in the email.

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