Why do i get this while trying to install Newsmag demo?
Ajax error. Cannot connect to server, it may be due to a misconfiguration on the server.
textStatus: error
Can you fix this problem please? Why does it take so long for support on NewsMAg to reply unlike support for Newspaper?
Hi
Unfortunately this error could come from a big number of problems. I believe it happens due to a server configuration which is not responding, it could be due to a delay or it could also be a temporary issue so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this. During the demo install process deactivate all plugins, just to make sure that there is no conflict.
Also make sure that your permission for the upload folder are set correct. You can check this by trying to upload an image in media library.
Sorry for the delay but we take the topics from the oldest to the newest and we always try to answer at all topics within 24 hours.
Thanks!
We can increase the php limits on the server, but we will need to know what limits need to be increased. Ask theme support as They should know what limits their theme requires, for it to work properly.
Hi
Please check our documentation for more details about the server configuration required for our theme:
https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ – https://forum.tagdiv.com/system-status-parameters-guide/
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hi I have a similar problem installing demos content on a hosted WordPress site with GoDaddy! It seems to work when you disable .htacess and all of the plugins. Unfortunately this is time consuming to go from demo to demo is their a woraround or fix .
Hi
I am not aware of the rules that you had in .htacess file. If among those rules was one which blocked content from external sources, or blocked the connection to our server then the theme couldn’t made the required concoctions.
Please provide your code from .htacess file so we can have a closer look to it and maybe we can help.
Thanks!
