error when trying to connect facebook and instagram business account in theme pa

Posted in: Newspaper
Post count: 6

When trying to connect again facebook and instagram businness account it gives me always this error

FACEBOOK ACCOUNT
This is your connected facebook account.

No facebook account connected!

Error connecting facebook account –
Could not find Business Profile
It looks like this Facebook Account is not currently connected to an Instagram/Facebook Business profile or theme’s application has not been authorized to access data for any of the Instagram/Facebook Pages managed by this this Facebook Account.

Even iff user facebook as the right to manage faceboo business page and instagram business account….

What can i do to make it works

thanks

Post count: 21065

Hello @smog20!

There is a known issue with this version of the theme. We will try to provide a fix in the next update. We’re sorry for the inconvenience!

Thank you so much for understanding!

Post count: 15

Hi Bettina, is there any news on this topic?

Post count: 21065

Hello @mic!

This issue is on our investigation list, and we are checking what we can do about it.

Thank you!

Post count: 3

Hello,
Same problem i have! Thanks to the forum now i know is not something from my side and stoped investigating.
Waitting for a fix!! Thanks!

Post count: 35449

Hi insidernews.ro do you still have the problem with the Newspaper v12.6.4 normally if you are using business accounts it should be working on last version.
Thank you!

Post count: 6

Yes still have the problem with 12.6.4 when trying to connect instagram business account it says:

Error connecting facebook account –
Could not find Business Profile
It looks like this Facebook Account is not currently connected to an Instagram/Facebook Business profile or theme’s application has not been authorized to access data for any of the Instagram/Facebook Pages managed by this this Facebook Account.

But yes the business account exist and the tag div app is authorized for this business account

It’s really annnyoing that all my visitors see an error on home and every single page due to this problem.

If it persist i will have to swap to another theme working better.

Post count: 6

Yes still have the problem with 12.6.4 when trying to connect instagram business account it says:

Error connecting facebook account –
Could not find Business Profile
It looks like this Facebook Account is not currently connected to an Instagram/Facebook Business profile or theme’s application has not been authorized to access data for any of the Instagram/Facebook Pages managed by this this Facebook Account.

But yes the business account exist and the tag div app is authorized for this business account

It’s really annnyoing that all my visitors see an error on home and every single page due to this problem.

If it persist i will have to swap to another theme working better.

  • This reply was modified 2 years by smog20.
Post count: 1

+1 – having this same problem. It can access 2 other FB/IG business account pages I manage but not the one I need for the website I’m working on :/

Post count: 3

Hello,
The same problem i have with plugins like WP2Social Auto Post, Social Auto Post! Same issue, everything is connecting thru facebook autorization but id does not retrieve the pages and i can not use the functions for the plugins.
Please help us with a fix for this problem. We run a newspaper and it takes time to manualy post every article from the site.
Thanks.

Post count: 3

I use this version of newspaper 12.6.4

Post count: 35449

Hi,
Normally the message that you see when you are logged in will not be displayed for visitors, for those will be like this – https://i.imgur.com/M3xjE44.png if you can contact us via email to take a look at this situation please contact us at contact@tagdiv.com and provide a temporary wp-admin access.
Also, if this situation appears with other social plugins then it is possible to be some changes from Instagram/Facebook part that change again the api and structure of social usages.
Thank you!

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