Excerpts not working

Posted in: Newspaper
Post count: 12
Coterranea
#268616
Dec 21, 2018 at 10:04 pm

When I define the number of words for the excerpt in Block 2 it simply does not work.

https://www.dropbox.com/s/upjz7a579wjnmpa/Screen%20Shot%202018-12-21%20at%204.48.05%20PM.png?dl=0

I’m using the latest version of Newspaper 9 and WordPress.

Any help?

Post count: 23312
Catalin
#268737
Dec 24, 2018 at 10:09 am

Hi,

Ensure that the Excerpts section are enabled from here -> https://www.screencast.com/t/CbmrdyppeGno

Thanks for your understanding!

Post count: 12
Coterranea
#268893
Dec 26, 2018 at 4:37 pm

Hi Catalin,

I do have the excerpts enabled > https://www.dropbox.com/s/3idlegz6garz3t9/Screen%20Shot%202018-12-26%20at%2011.07.40%20AM.png?dl=0

Also I have this setting enabled here > https://www.dropbox.com/s/1rkod16c7r33v67/Screen%20Shot%202018-12-26%20at%2011.06.40%20AM.png?dl=0

But as you can see here the excerpt is not working https://www.dropbox.com/s/1eqnxqvvwcoett7/Screen%20Shot%202018-12-26%20at%2011.07.18%20AM.png?dl=0

Any idea how to fix this?

Thanks

Post count: 23312
Catalin
#269025
Dec 27, 2018 at 3:07 pm

Hi,

Remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

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