External script not displaying in posts, but works fine on pages

Posted in: Newspaper
Post count: 118

Hi team,

We’re trying to add a custom HTML code from an advertiser into some posts, using the ‘custom HTML’ block in the WordPress editor, but it’s not displaying at all. Example post below (ad should be just under main feature image and title, but it’s just a big white space).
https://www.thecarexpert.co.uk/audi-a4-2015/

However, when we try to do the same thing in a page using tagDiv Composer, it displays correctly (example below, where there’s a full-page widget displaying without any problem):
https://www.thecarexpert.co.uk/cars-for-sale/

We can’t understand why the widget works fine for a page and not for a post. We’ve tried it using different themes and don’t run into the same problem, so not sure if it’s a conflict somewhere between Newspaper and the Gutenberg/Wordpress editor system.

Do you have any suggestions?

Many thanks,

stuart

Post count: 18283

Hello !

We need to take a look and see what can be done there to see if a fix can be done.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Post count: 118

Thanks Vlad, I’ve sent an email as requested.

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