Facebook Counter Broken on update to 10.3.7

Posted in: Newspaper
Post count: 104
stephanwhelan
#369247
Oct 15, 2020 at 12:49 pm

Hi there – just upgraded to 10.3.7 and the Facebook counter has stopped working. I have upgraded the social counter plugin but FB is now just showing 0 on deeperblue.com.

Post count: 35449
Calin
#369294
Oct 15, 2020 at 5:20 pm

Hi stephanwhelan,
Indeed there seems to be a problem with it, after you clear the cache is no longer access any new data.
I made a note to our developers for this problem.
Thank you for lettings us know about this problem!

Post count: 104
stephanwhelan
#369644
Oct 18, 2020 at 6:41 pm

Thanks Calin – is there a temp fix we can apply while you work on the proper fix?

Post count: 35449
Calin
#369814
Oct 19, 2020 at 5:04 pm

Hi,
Please disable and delete tagDiv Composer, then reinstall it again from Newspaper> plugins, after that set the social counter and set an id for tests -> https://i.imgur.com/UFYLJJb.png it should work!
Let me know the results!

Post count: 104
stephanwhelan
#370502
Oct 23, 2020 at 11:23 am

Hi Calin – we use the Social Counter widget in a sidebar not directly in Composer. Will this fix still work?

Post count: 18283
Vlad S
#370544
Oct 23, 2020 at 2:44 pm

Hello !

Yes, this should work even if you are using it on the widget section.

Thank you !

Post count: 104
stephanwhelan
#370671
Oct 24, 2020 at 7:39 pm

Hi Calin / Vlad – that worked perfectly! Thank you both.

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