When trying to set Facebook we’ve created an app with Facebook ID, App ID and secret but the Access token reads “please wait…”.
Assuming we’ve waited long enough and there’s actually an issue can you point me in the right direction?
The documentation on the link below might be out of date, there is no option for “Site Web” (or even Website). instead there’s a list of Products we can set up. Is Web Hooks the correct product to setup?
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Or could the issue be caused by Sucuri’s WAF?
David
Hello David,
Yes indeed facebook changed their implementation but Facebook changes the code and layout very often.
There seems to be an issue with the access token in the current version of the social counter.
Please download this version: http://cdn.tagdiv.com/wp-content/uploads/2017/03/td-social-counter.zip
And very important: clear all your caching including the browser cache. Example for chrome: https://www.screencast.com/t/f9Q66lPx1fY
Now the access token should work as before.
Thanks
The token worked first go with the new plugin!
There’s still no fans, could this be as we are working on http://nova.modus.ie while the live site is https://www.nova.ie, if yes will it start working once we transfer?
Hi,
I have inspected your website and the social counter is working properly at the moment
– https://www.screencast.com/t/pkpq2uiidl
Sometimes it just needs a little time for the data to synchronize, or a clear to the cache.
Thanks
