facebook widget not showing

Posted in: Newspaper
Post count: 80
tmaghrebt
#192000
Sep 5, 2017 at 4:21 pm

hi there,
I’m having troubles showing the FB widget on my site : https://themaghrebtimes.com/

also for the last 15 days my website has troubles and from time to time it show the kind of a mobile version . or it’s stuck on an older date.
thank you.

Post count: 23312
Catalin
#192114
Sep 6, 2017 at 11:11 am

Hello tmaghrebt,

Do you are referring to the Facebook Social Counter Widget? Please provide useful screenshots with your backend of your homepage where exactly you have added this widget so we can look into it.

Thanks for your understanding!

Post count: 80
tmaghrebt
#239336
Jun 16, 2018 at 12:00 pm

I’m having troubles again with FB widget not showing on home page , but showing on posts .

https://www.screencast.com/t/TUpnyYscO9

thank you

  • This reply was modified 8 years by tmaghrebt.
Post count: 23312
Catalin
#239448
Jun 18, 2018 at 10:53 am

Hello,

I have inspected your website URL and I saw that you are using some custom widget in this case, sorry! -> https://www.screencast.com/t/NNbxYsehaJ Please try using only the Social COunter plugin which comes bundled with the theme packet and checks the results. We do not have any bad reports in this case and everything seems to work as expected until now.

Thanks for your understanding!

Post count: 80
tmaghrebt
#239497
Jun 18, 2018 at 2:41 pm

Hi, thank you for your answer .
I did resolve it so the plugin would show.
TD social counter is different from what I wanted. thank you anyway

thx again, we do appreciate your involvement and the fact that you care about us 😉
best Customer Service ever !

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