Hey folks,
I have sent an email to contact@tagdiv.com etc, I updated the theme etc as informed, then I moved on to update the composer plugin ie replace the old one with new one from downloads in theme forest, I installed the plugin and tried to activate it and I got error : Fatal error: Uncaught Error: Access to undeclared static property: tdc_config::$group_params
I have sent my login details via email as well.
all i see on my site is Fatal error with the code etc. This is unacceptable. Any new update should provide an improvement not take you back, in all honesty this 8.7 update has been a total failure. You guys need to realise that your customers are running legitimate businesses and they cannot be having these issues. It is totally unacceptable.
I look forward to your reply to my email.
P.S – I have restored my site till this issue is fixed. Utterly embarrassing.
the support only say : “you have to update plugin before the theme ” but it’s not working too ….
the only solution i found to fix it is to replace the new tag div composer by the old plugin and it’s work again ….
Since i do the update my google score is terrible, i was 95/100 before and now 65/100 i change nothing only update the theme … i am disapointed too, we pay for the prenium, we work for customer, yesterday i lost my day with that. I try to fix problem for 5 hours and no support here …
I restored my site before the update and am waiting for the reply from tagdiv team.
Also please do not respond with the obvious suggestion of disabling all plugins etc , the issue occured by reinstalling the composer plugin after updating the theme.
Hello,
I cannot seem to find your email. Please send it again and post a link to this topic so we can identify you. Please provide wp-admin and cpanel access so we can properly investigate this issue.
Thank you!
Hi Bogdan,
I received a response this morning from Alin , here is the response
Hi,
Please try to update the theme again, but please delete first tagdiv plugins that you use. After you update the theme, you can install them from plugins area – https://www.screencast.com/t/dgc7coJ7g
Also please make sure that you clear all your caches and purge your files as I notice you use also CDN service.
If the issue persist please provide also ftp or Cpanel access so we can try to update it. Please make a full backup and disable your CDN service if you provide access.
Thanks!
Alin V.
Now please explain to me Bogdan, why in god’s name am I deleting plug ins in order to update a theme. This is preposterous. So you are telling me that number one selling theme requires users to delete plugins before updating a theme, seriously.
Also I provided my site username and password yet Alin is asking for the same details, which indicates my email was not read at all.
I would also like to see the change log indicating what the update is for. Again, let me reiterate, your customers are running professional businesses and they should not be encountering these sort of issues.
Hello,
Sorry for the inconvenience, but the update encountered an issue with the theme plugins. The new version of the theme conflicted with the old version of the plugins and that is why they needed to be disabled before updating. This was fixed onve we noticed it and another theme package was uploaded to envato fixing the issue.
Sorry for the inconvenience caused. As for the email, not all emails are seen on the same screen so if you provided your admin access in another email, Alin could not have known unless he searched for it knowingly.
Again. Sorry for the inconvenience and hope the issue have been resolved.
Thanks.
Thank you responding back Bogdan, I understand that it hasn’t been easy for you guys since the release of 8.7 update, but perhaps better to quadruple check everything before releasing an update would make sense as since the update to 8.7, it has caused more concerns than appease your customers including myself who has recommended your theme to 2 established news publishers and are currently running your theme.
I have emailed my ftp details to Alin who is going to try and fix the fatal error i encountered after i updated the site followed by reinstalling the TD composer plugin.
Also please provide us with the changelog info so we know what has changed in the new update.
Many Thanks.
“”This was fixed once we noticed it and another theme package was uploaded to envato fixing the issue.””
So updating the theme from Envato now without disabling plugins– will it work fine or should we wait for more stable update . I have been using auto updater envato plugin
Hello,
The stable update is already on envato. You can download the theme update without issues. The theme plugins still need updating as they have newer versions but they will not break if they are not updated. That is the difference.
Thank you!
