Fatal error: Uncaught Error: Class 'td_util' not found

Posted in: Newsmag
Post count: 114

Hi,

on my staging site I tried to update to 4.9.5 but I get this issue:

Fatal error: Uncaught Error: Class ‘td_util’ not found in (…)
wp-content/themes/Newsmag/functions.php on line 52

Do you have any idea what’s going wrong?

Thank you and best regards!

Post count: 35449

Hi,
Is possible that during the update that file was not copied properly, please try to reinstall the theme and theme updating using method B from our guide (Update the theme via FTP) -> https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ in this way all files should be copy right, after that please update and install theme plugins from Newsmag > welcome section or from Newsmag > plugins.
Let me know the results!

Post count: 114

Hi Calin,
I still have the same issue after re-installing it with method B.
Best regards,
Luke

Post count: 35449

Hi,
If the problem persists will need to make some deep investigations, for this we need access to your website. Please make a full backup to your website and database and after that send us an email at contact@tagdiv.com and provide admin login and cPanel. We will take a look to this problem. Include a link to this topic in the email.
Thank you for your understanding!

Post count: 114

Done. Please check emails.

Viewing 5 posts - 1 through 5 (of 5 total)
The forum ‘Newsmag’ is closed to new topics and replies.