Featured Images showing small / wrong size – after latest update.
I did some research and tried running the thumbnail resizer and tested my content halfway through to see its results and realized it was creating MORE of the problem instead of fixing the problem that just started (after latest theme update). So I stopped resizer but now many of my featured images are showing as smaller/incorrect size.
I turned off all plugins, went to newspaper base theme (not child) and confirmed that the preview images do not show at full size, they are all smaller and don’t look as good now.
Can you help please? This makes the whole site look bad, it’s heavy content for a magazine publisher with many articles. Example page where most images are now small – publisher’s note still showing correct width: http://mauimagazine.net/read/
Thank you for your help.
Hello Maui No Ka Oi Magazine,
I have checked your website and I noticed that you are using the Block 4 to display your blocks on the homepage, right? So, I noticed that you are not using the thumbs for your featured images and that’s why the theme will display you the images in the original size of them. You could turn on the thumbs for this type of Block from Theme panel, like this -> https://www.screencast.com/t/cQF6F2KZYk
If is not what you mean, please provide more details so I will be able to provide a more accurate response.
Thanks for your understanding!
Thanks for your reply. That setting is already checked on block 4 (on all blocks) to use thumbs. So that is not the problem. I did not change anything except the theme update and now the thumbnails are rendering wrong size. Would you like a guest login?
I’m pretty upset. The whole website – every image – fit perfectly and looked AMAZING before. Now many of the thumbnails are showing wrong size and looks TERRIBLe – because I tried using the thumbnail regenerator, which made things a lot worse across the entire site. Please help!!! I’m very unhappy and site images looks bad.
Hello Maui No Ka Oi Magazine,
I have inspected your website and I saw that you are using some untested plugins as you can see here ->
https://www.screencast.com/t/6VdlwXvi5 Notice that all of these are untested with the theme and these cause a lot of unknown issues, like this -> https://www.screencast.com/t/onol49wp Try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.
Thanks for your understanding!
Thanks for your reply. I just did it AGAIN, however as stated, I have already verified the problem exists after I: turned off all plugins except Visual Composer, went to newspaper base theme (not child) and confirmed that the preview thumbs are incorrectly sized. So I’ve done this twice to confirm the problem is with the theme.
That other plugin causing an error (wordpress social stream) is a purchased plugin and I am investigating with the plugin developer and my host company as it’s not working after the theme update.
Thank you. I want you to login to the site SOON to investigate. I know it’s a theme issue, not a plugin issue. This is completely confirmed. Please help soon; delays are a problem for us.
I cleared the cache. Still not working.
I turned on only the tagdiv plugins and no other plugins and confirmed problem still occurs. Cleared cache repeatedly. Problem is with theme after update.
Here’s a screenshot showing the images wrong sizes :http://prnt.sc/e3blg9
hello,
This happens because your site does not use thumbnails at all. Pleas make sure the thumbnails are active in your theme panel: https://www.screencast.com/t/vFzvVcSvd
And then use this guide to fix the images: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
If you still have torubel with the thumbs, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate. Please also include a link to this topic.
Thank you!
