Featured Video Not Loading on Mobile

Posted in: Newspaper
Post count: 19

Dear Support,

I’ve been through two developers and wpengine support and they can’t seem to pinpoint the source of this problem.

Please visit georgegammon.com ON MOBILE and select any post. You’ll see that the featured video is a black box.

Do you know what could be preventing the featured videos from loading?

We’ve been disabling plugins, purging cache, trying everything in our power to restore this feature but unsure how to proceed next.

There was a server crash two days ago, and I started noticing this problem yesterday. So I’m not sure if something got messed up during the crash/reboot maybe?

Anyway, you guys have a better understand out of anybody with respect to how this theme loads these videos on mobile, so any guidance would help greatly..

Thanks in advance,
Gene

  • This topic was modified 6 years by genemorris. Reason: I found the problem.. the Shortpixel image optimization plugin was breaking things
Post count: 18283

Hello !

We have inspected your website and everything seems to be fine from our side.

Please make sure that you have cleared your cache. Also we suggest trying from other devices / browsers.

Thank you !

Post count: 19

Thank you Vlad.. Is there a way to close out these threads? I don’t want you to waste your time if we find a solution after you post..

Gene

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