Featured Video Popup Not Working on Mobile version and Blank Screen in article o

Posted in: Newspaper
Post count: 3
Bilken
#541619
Apr 20, 2026 at 2:48 pm

Hello,

I am using the Newspaper theme with Single Post Featured Image and Featured Video enabled as a pop-up.

The video pop-up works correctly on desktop, but on iOS mobile devices (Safari), the pop-up opens and the video remains blank or stuck on loading.

This happens with both self-hosted MP4 videos and YouTube embeds.

I have already:

* Disabled Lazy Video on Mobile
* Disabled Sticky Video
* Cleared all caches (LiteSpeed and Cloudflare)
* Excluded tagDiv and popup scripts from delayed/deferred JS

Example:
https://thebilken.com/u-s-marines-seize-iranian-flagged-vessel/

Could you please check if this is a known issue with mobile popup video and provide a fix?

Thank you.

Post count: 35449
Calin
#541621
Apr 20, 2026 at 3:57 pm

Hi,
I just checked, and it appears that there is a 403 https://prnt.sc/putozxRijzqD – https://prnt.sc/eil-LOVtn3Ew (seems to be from Cloudflare https://prnt.sc/qtJsei3ubT23 – https://prnt.sc/Ro5cfud4H3V6 ). Could you exclude the admin-ajax request from being blocked?

Post count: 3
Bilken
#541622
Apr 20, 2026 at 4:18 pm

Hi,

Thank you, that solved the issue.

The problem was caused by a Cloudflare rule blocking requests to /wp-admin/admin-ajax.php. After excluding this endpoint from the wp-admin protection rule, the video pop-up works correctly on mobile (iOS) as well.

Thanks again for your help.

Post count: 35449
Calin
#541623
Apr 20, 2026 at 4:22 pm

I’m glad that the problem has been resolved!

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