Featured videos don't play on mobile theme

Posted in: Newspaper
Post count: 5
ExRay
#247848
Aug 10, 2018 at 11:02 pm

Hello,

If I use Facebook links as featured videos, they play on desktop, but don’t play on mobile & amp themes. Youtube links work on all mobile, amp and desktop themes. Anyway to fix this and get Facebook links work on mobile & amp themes as well?

Regards,
ExRay

  • This topic was modified 8 years by ExRay.
Post count: 20688
Simion C.
#248093
Aug 13, 2018 at 10:19 am

Hi,

I could take a look, I made a few tests with a random Facebook video, for me it works on mobile and AMP pages
– https://www.screencast.com/t/hTkufPqajUM
– https://www.screencast.com/t/z7Q0TjtOQbuA
I will test more once I see the problem on your website.

Thanks

Post count: 5
ExRay
#248308
Aug 13, 2018 at 5:35 pm

Hi,

Thanks for your reply.

Here’s a link to a FB video post on my website.

https://trumboss.vn/tay-nao-co-tay-nao-khong/

Viewing on mobile will lead to this error:
Uncaught (in promise) DOMException: The play() request was interrupted by a call to pause(). https://goo.gl/LdLk22

Post count: 22421
Bogdan B.
#248407
Aug 14, 2018 at 10:29 am

Hello,

Thank you for pointing this out. I will pass this information on to our development team and we will fix this for the next theme update. We will post the temporary solution once it is found. Sorry for the inconvenience.

Thank you!

Post count: 5
ExRay
#248708
Aug 16, 2018 at 8:18 am

Hi,

Thanks for your reply.

Any solution yet?

Post count: 20688
Simion C.
#248829
Aug 16, 2018 at 3:25 pm

Hi,

Not yet unfortunately, it will be looked into as soon as possible and fixed. Sorry for the inconvenience.

Viewing 6 posts - 1 through 6 (of 6 total)
The forum ‘Newspaper’ is closed to new topics and replies.