footer issue

Posted in: Newspaper
Post count: 5
ljubisa
#454807
Oct 14, 2022 at 2:15 pm

Hi support, We cant set up footer on mobile. We create footer from cloud library and set it up as global footer, and on desktop everything works fine, but on mobile shows default widgets.tagDiv mobile theme plugin is NOT installed.

On newspaper settings footer is set to show: https://ibb.co/7yfq7w9
On cloud templates footer is set global: https://ibb.co/0VpjyMR

Let us know what to do next.

Thanks.

Post count: 21065
Bettina
#454822
Oct 14, 2022 at 4:21 pm

Hello @ljubisa!

Deactivate all the non-tested plugins and also the cache plugins. Check in a private window. 

Thank you!

Post count: 5
ljubisa
#454826
Oct 14, 2022 at 4:35 pm

All plugins are deactivated, only tag div plugins are activated, we deeleted cache and same happens. In last email I forgot to mention that this happens only on posts, on categories and pages footer is showing good. So the main issue with footer is on posts.

Post count: 21065
Bettina
#454833
Oct 14, 2022 at 4:58 pm

Hello @ljubisa!

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look !

Thank you !

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