Hi my clients alerted me to the fact that some news posts on my site mediashotz.co.uk were not looking like they normally do.
The featured image on the desktop view was huge and took up the whole page and actually kind of looked like an enlarged mobile view instead.
I couldn’t think what was wrong until I removed the featured image and then replaced it, which seemed to work, but we don’t know why this has started happening and new have loads of extra work to check if all is okay after posting, which we do loads a times a day as a news site. Can someone explain why this has happened?
Hi,
Do you use the responsive version for your website? If not, then please make sure that the cache plugin you are using has mobile cache support.
Also, it is possible that the problem was resolved when you updated the article and in that moment the cache has been cleared on that article.
Thank you!
Hi , thanks for your reply. I’m not very technical so I don’t how to check if we’re using the responsive version. I think we are, but not sure.
Please provide a link to an article where the problem can be seen and I will let you know what can be the problem and how it can be resolved.
Sorry, unable to do that, as I went in to each story and manually reloaded the images.
I’m hoping this was just a glitch, but will provide links if it happens again.
Thanks,
Mark
