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I have asked for TagDiv support for help with an issue with the header logo image on the Front Page of my Newspaper themed website, https://www.thethinkingconservative.com/. TagDiv’s support person, Bettina, did something to make the logo fit in a larger space on my Front Page which I wanted done, but did not explain how she did it although I asked. There is an issue with what she did however, the larger header logo shows up larger in the Brave browser, but not in the Chrome browser.
I have no idea what Bettina did and a different support person did not know either and told me to upload a larger image in the TagDiv editor for the Front Page. When I attempted to upload a larger logo image like your support recommended, it literally broke the Front Page of my website and now it won’t open in TagDiv Composer no matter how long I wait, so I can no longer edit the Front Page in TagDiv Composer and the Front Page is no longer showing correctly on the website. The header area, menu etc. is missing from the entire website.
This code can be seen at the bottom of the broken Front Page
[td_flex_block_1 modules_on_row=”” image_size=”” image_floated=”hidden” image_width=”eyJwaG9uZSI6IjMwIn0=” image_height=”eyJwaG9uZSI6IjExMCJ9″ show_btn=”none” show_excerpt=”eyJwaG9uZSI6Im5vbmU
I have checked and everything is correct with the templates, menus etc. and it is not a plugin issue, but because I can’t open the homepage to edit it there is nothing I can do. I deleted the larger image I had uploaded from the library, but the image didn’t show up in uploads in File Manager in cPanel which I thought was strange.
I do not want to upload a new Front Page template as it took so much work to get the Front Page correct and I can’t just upload the header template because I can’t open the Front Page with the TagDiv editor.
Please look at the Front Page of the website and you will see the issues.
How do I fix this?
Thank you Simon. I replied back by email. I do need help desperately!!!
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