Getting a Fatal Error When We Apply The Theme

Posted in: Newsmag
Post count: 16

Hi Team,

When I am trying to apply theme and do a live preview, I am getting this error ->

Warning: require_once(legacy/Newsmag/functions.php): failed to open stream: No such file or directory in /home/comicb9/public_html/wp-content/plugins/td-composer/td-composer.php on line 94

Fatal error: require_once(): Failed opening required ‘legacy/Newsmag/functions.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/comicb9/public_html/wp-content/plugins/td-composer/td-composer.php on line 94
The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

Can you guys please help? I have tried switching off suspicious plugins.

Thanks,
Ahtesham.

Post count: 35449

Hello,

Please make sure that you have the last theme version , Newsmag v4.9.1 and you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also make sure that you update the theme as in our guide from here -> https://forum.tagdiv.com/newsmag-how-to-update-the-theme/
Make sure that the theme requirements are set as in our guide from here -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/

Thank you!

Post count: 16

Hi Calin,

We have turned off all the plugins, but we are still facing the same issue. Would you like to get into our WordPress dashboard and have a look? Let me know. Thanks!

Post count: 35449

Hello,

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

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