Getting Errors

Posted in: Newspaper
Post count: 10

Hi there

Hope you are now online. I’m getting errors soon installed your theme. Please tell that you are now online so we can go through the issues

Thanks,
Eddie

Post count: 18283

Hello !

Please provide more information about your issue also include a link to your page and if possible some screenshots of your issues so we can help you in an effective way !

Thank you !

Post count: 10

I would like to provide you with the credentials since from the moment i installed the theme i got an error and forgot to take screenshots or any notes because i was rushing to put the site to active. When the error occurred i was unable to keep logged in or to refresh the page so i deleted the theme and its components from cpanel.
So, now i would prefer to be both live simultaneously to install and fix the errors as they occur/happen instead of having to wait for your troubleshooting in the next 24hrs or so, which is not on my list of things to do right now, because could put the site to risk

Hope you understand my point of view
Reg
Eddie

  • This reply was modified 7 years by eddievet.
Post count: 18283

Hello !

Make sure that your theme requirements are up to date and also make sure that you have installed the theme properly: https://tagdiv.com/newspaper-theme-requirements/ ; https://tagdiv.com/how-to-install-newspaper-theme/

If you are sure that you have followed those steps correctly, please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Post count: 10

Let me have a quick look
thanks

Post count: 10

as cache i use w3. Do i have to remove it before install the theme?

Post count: 10

I have done most of the changes except of few which don’t make sense. Anyhow, when you’re ready let me know and I’ll provide you with the wp-login, ftp and even cpanel cred for double checking.
Just let me know when as i don’t want to lease “an open window” for too long.
Thanks

Post count: 18283

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Post count: 10

Hi Vlad

i managed to fix the requirements. I’m having issues with speed
With previous theme and settings i managed to get a speed from 08 – 1.2 on pingdom, from 1.8 -2.2 on gt, and 56/96 on google
Now, with newspaper theme i’m getting less speed half or less as did before.
These are my cred.

EDITED !

Please let me know when you’re inside and also please let me know what improvements have you done. These cred will only be available for the next 2 hours

Thanks

  • This reply was modified 7 years by eddievet.
Post count: 10

By “Now, with newspaper theme i’m getting less speed half or less as did before.” i mean that the site needs twice the time to load

Post count: 10

Good morning

I need someone to continue where left (see above) from yesterday.
The new cred are

EDITED !

Please also remember that i’m online from now on meaning we can have a faster discussion and can manage to finish any issues in no time.

Thank you

  • This reply was modified 7 years by Vlad S.
Post count: 18283

Hello !

Please do not bump the topic with so many replies at once. Also it is not okay to put your credentials in here. Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look and reply to your e-mail in order to help you fix your issues.

Thank you for your understanding !

Post count: 10

HI Vlad

Yes you’re right. Could you delete this topic then?
Can we continue discussing by email instead?

thanks

  • This reply was modified 7 years by eddievet.
Post count: 18283

Hello !

Sure ! Send the email containing the information i’ve requested and our support team will be more than happy to help you solve your issues !

There is no need to delete the topic ! Some users may find answers to their question in this topic.

Thank you !

Post count: 10

Already sent under (blue_) email

Thanks

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