Hi, I purchased Newspaper theme on June 16, 2020. Invoice # is: IVIP38490527 & order # is 128094239.
I have now started getting this message repeatedly on my website that the theme is not registered. Please advise what should I do to avoid getting this message.
Thanks & Regards…. Renu Bakshi
I’m getting the same message also and I’ve had this theme for years.
Hi,
We are very sorry for the inconvenience.
The Newspaper theme verifies your license key with the Envato API. If you already have a license activated on your website yet the website displays the notice LICENSE KEY IS NOT REGISTERED please follow the steps below:
1. First please make sure the theme is activated with the license key from your Envato Themeforest account https://tagdiv.com/how-to-activate-the-newspaper-theme/
2. If the theme was activated, please reset the theme activation from the Theme Panel – > System Status https://i.imgur.com/7Ktmd1e.png and clear the cache.
3. If there is a problem or the issue remains, please send us an email at contact@tagdiv.com and we will provide a solution.
The “LICENSE KEY IS NOT REGISTERED” notice on your website is due to a possible communication error with Envato API. We are sorry if this caused you any inconvenience and we are doing the best in our power to overcome this issue.
Thank you for understanding!
