Hello, I had posted this on the update section but was closed. I have been having problems with the mobile theme plugin. When activated Google analytics stops counting mobile traffic, I have disabled the plugin and now Google analytics is working again.
Kindly note, this happened after updating the theme to the current version. I have not added new plugins to the site, just noticed the problem when I updated to the latest version of the theme.
I need to use the mobile theme since my Mobile banners are not visible with the plugin disabled. Kindly check the issue out or advice.
Thank you
HI
Please address us via email at contact@tagdiv.com including a link to this conversation and also give us wp-admin and ftp access so we can have a closer look at this issue. We will inspect it and get back to you as soon as possible.
Thanks!
Do you need to add the google analytics code to the main newspaper theme and the mobile theme plugin, or does mobile analytics work with just the analytics in the main newspaper theme?
Hello richardmerry,
First of all, please ensure that you are using the latest version of the theme and the mobile theme works as properly. Yes, the Google Analytics code should work in mobile theme (the code have to be added only in the main theme). So, if you have some trouble with it, please provide your website URL so we can further inspect the problem. Also, if you URL is private, please send us an email at conbtact@tagdiov.com with your log-in information (wp-admin) so we can further inspect your setup page. Provide the link of this topic so we can easily identify you.
Thanks for your understanding!
