Google Header Ads not responding to size limit

Posted in: Newspaper
Post count: 26
azurik
#381304
Jan 2, 2021 at 8:27 pm

Hello,

I copied and pasted Google Adsense’s header ad javascript code to the Newspaper Theme Panel under “Header Ads”. In that section, I changed mobile ad size to 350×50.

However, checking on different mobile devices, ads being shown in the header are still much bigger than the defined value. Why is that?

The site is question is TheMoneyNinja.com

  • This topic was modified 5 years by azurik.
Post count: 18283
Vlad S
#381477
Jan 4, 2021 at 2:43 pm

Hello !

We need to take a look and see what can be done there to see if a fix can be done.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Post count: 26
azurik
#382148
Jan 8, 2021 at 3:26 am

Information sent. What’s the turnaround time to troubleshoot this, Vlad?

Post count: 27744
Anamaria
#382258
Jan 8, 2021 at 3:46 pm

Hello,

To make sure that we received your email, please let us know the email address that you use to contact us and subject of the email.
Our team are trying to reply via email in maxim 48 hours, except for the weekends.

Thank you for understanding!

Post count: 26
azurik
#382265
Jan 8, 2021 at 4:13 pm

Email address is: john [dot] l [dot] pham @ gmail.com

Subject Line is: Newspaper Support forum follow-up

  • This reply was modified 5 years by azurik.
Post count: 27744
Anamaria
#382520
Jan 11, 2021 at 11:27 am

Hi,

I just asked my teammate from email and he found the email in spam.
Today my teammates will check your website and reply back.

Thank you for your understating and sorry for the inconvenience.

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