Hi, my website heritagedaily.com uses your theme Newspaper 12.1.1 – it populates articles correctly into Google news, however, when you use the Google News app on iOS or Android and click on the article, it shows a blank screen.
At first I thought it was a feed issue or server fault, having gone through various trial and error with plugins, cloudflare, my host and developers to figure out the problem (which has them all stumped).
I then found that another website (https://news24online.com) reported the same issue who are also using your theme. https://wordpress.org/support/topic/urgent-article-page-is-showing-blank-after-opening-through-google-news/#post-16300509 – suggesting that the problem lies with the theme causing a conflict and rendering articles correctly in Google News.
That’s not really a solution, but i’ve done what you’ve suggested and left it for 12 hours – still the same issue happening. This is a major problem for me, as i generate most of my revenue from Google News/Google Discovery.
You are deflecting the problem – the fact two websites using your template have reported the same issue, you’ve a responsibility to investigate the problem and come up with a fix. If a news template doesn’t work with Google News, then it frankly isn’t fit for purpose!
For your investigation, my Google news channel is:
https://news.google.com/publications/CAAiEMj_uEfuZvEYYTjSHV2kREEqFAgKIhDI_7hH7mbxGGE40h1dpERB?hl=en-GB&gl=GB&ceid=GB:en
Website: heritagedaily.com
Another publisher using your template with the same issue, their channel is:
https://news.google.com/publications/CAAqBwgKMM-ikwswsdOoAw
Website: https://news24online.com
Is there any update on this? I’ve removed all plugins except yours as a test to ensure its not a compatibility issue and still having a problem. Google reported that they believe your mobile theme and the AMP plugin have conflicts somewhere, but obviously arn’t going to launch an investigation as its not their product (its yours)
FYI – Hi, i’ve done a series of tests by building a separate website and submitting it to Google News. Just using your mobile theme, it all appears fine in Google News app on iOS and Android, however, it’s when i install the official AMP PLUGIN (that you recommend), that causes a white page to appear in Google News, so the issue is def between your mobile plugin and the Google News app.
Any update? Its now the 27th, i reported this issue on the 18th dec
It’s now Feb 02/03 -I first reported this issue in Dec 2022. I don’t think you are really giving any seriousness to the issue.
After using your theme for four years I am going to have to change to a different theme supplier then if you won’t fix a fault with your AMP/mobile theme.
Shame…..
