I’m trying to add custom made ad (.png) in th header with the following code:
<div class="td-all-devices">
</div>
But even though I hit Save nothing shows on the page and when I reload theme panel the code is gone. Why?
Hello,
Please increase your memory allocation like this guide shows: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Ok, so I did that and nothing changed.
Hello annors,
Clear all your caches, purge all CDN files and check the results. Also, if the problem is still there, please make a screenshot to your System Status and provide me so I can inspect it.
Thanks for the message!
Purge what?
I didn’t understand anything you wrote before, except for the part of screenshooting. So here it is:
Hello annors,
It seems that your max_execution_time is not increased according to our guide. Try to increase it according to our guide, clear all your caches and check the results.
Thanks for the message!
My host won’t allow me to change the php-settings, so I can’t do that. Are you sure that’s the problem?
Hello nnors,
Please contact your hosting provider and request them to increase this value as expected. Also, if you are using some untested plugins, remove all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicts.
Thanks for the message!
My host won’t change anything so that’s a no go.
I have no plugins installed except for the ones that came with the theme.
Hi,
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.
Thank you!
