header ad problem on tablet

Posted in: Newsmag
Post count: 38

hi
I write to you for our website http://www.urbanista.com.tr
I use a header ad on the web site but when you open the page on tablet, the ad first appear and then disappear. I use the codes as you write on your blogs (as you see below). What’s the problem here?

thanks
deniz

<div class=”td-visible-desktop”>

</div>
<div class=”td-visible-tablet-portrait”>

</div>
<div class=”td-visible-phone”>

</div>

Post count: 23312

Hello ironsea,

It seems to be a problem with your link for your image on tablet, as you can see here -> http://screencast.com/t/qn3aRYGULkL and for mobile and desktop version the link is right, as you can see here -> http://screencast.com/t/ObDxa3ME I do not know why the image link for tablet is wrong generated, as you can see here -> http://screencast.com/t/VW2pcmcCYtOu Please try to change the link to your image with another, clear all your caches, purge CDN files if you are using the CDN system and check again. Also, if you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Post count: 38

Hi,
Thank you for advice but nothing changed. I changed the link as you said. I used the same link on tablet too but it didn’t work. It still disappears.

Post count: 23312

Hello ironsea,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Please turn off all untested plugins so we can begin to inspect it. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Post count: 38

ı sent it

thank you

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