Hello,
I just checked your website and the menu doesn’t seem to work at all.
We can take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
Hi, I sent the infromation theough email. How can I check the progress?
Hi,
Please let me know the subject of the email.
One of my colleagues will take a look at this problem and let you know what can be done.
Thank you!
Hi, the subject is technical support request. Sender is hazarcandogabakan@gmail.com
Hello,
I checked the email and don’t find any email from this address. Please resend us the email with the details provided.
Thank you!
Hello, I sent the email again with information above. Waiting for your response. Thank you.
Hi,
I am checking now. From what I see the menu doesn’t work correctly while logged out, on any device/browser. When logged in it works fine https://i.imgur.com/nlWYIhO.png
This can happen due to caching or various optimizations, which normally apply only when logged out.
I have investigated the problem on your website, and disabled a setting from the optimizer plugin used on the website https://i.imgur.com/CwWXWHt.png
Now the menu seems to work correctly at all times https://i.imgur.com/G4XFGJg.png
Could you please check as well and let us know?
Thank you!
