Hello, I have created a new header which you can see here: https://www.sneakerfiles.com/tdb_templates/header-template-city-pro/
However, when it goes live on the homepage, it displays like this:
https://ibb.co/sHN3hSg
https://ibb.co/tx7Mv3n
Hello!
I checked your website and it seems to work well.
Please delete your cache and try again.
Thank you!
I had to remove it so you are looking at the default one on the homepage
Hello!
Please provide me the url of the page where the header is not displaying well.
Thank you!
It’s the homepage: Sneakerfiles.com but I can’t leave it live since this is an active website.
Hello!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
