Header menu stopped working on mobile devices.

Posted in: Newspaper
Post count: 8

Some time ago, within last couple of months maybe, header/main menu stopped working on mobiles.
It worked fine before, and no changes have been made to my menus in this periode.

When you press the menu icon (hamburger) on a page on a mobile, nothing happends. Tested on two android phones.
– It works fine on a PC
– On a mobile, it works on posts, but not on pages.
– It works on a PC when you simulate a mobile inside WP designer.
– The website supports 3 languages and 3 header pages using polylang

I have not used separate pages for mobiles. I tried to create one for english home page by copy, but menu still not working.
Do I have to make a reference to this mobile page somewhere?

Site: inditravel.org
Newspaper Version: 12.6.9
WP version 6.7.2
Polylang Version 3.6.6

Post count: 21065

Hello!

Please make sure the settings in the header are correctly applied. Can you please provide your website link? Please make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Thank you!

Post count: 8

Hi Bettina,
Site: inditravel.org

Regarding headings: nothing has been changed for years. Menues has been working on mobiles, then just stopped working on pages only.
I’m using W3 Total cache. Cleard cache, disabled it, but still no working menues.
Regards

Post count: 21065

Hello!

Please make sure these options are enabled: https://app.screencast.com/QraEF3FK3gj0l?conversation=kROvOWRA7t2JSBw4Ym5G4i

Thank you!

Post count: 8

Hi
Options where all applied. I disabled them, re-applied, cleared cache, but still no menu on pages.

Regards

Post count: 21065

Hello!

Strange! We would like to investigate your issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– a link to this topic to identify you

Thank you!

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