I’m using your Header Template 53 – Gourmet PRO including the image it comes with. It works fine for desktop but disappears on iPad (portrait & landscape), leaving a grey block. I checked the Header Cloud Template and see an image was uploaded/specified in CSS > Background Image in the Desktop Viewport. That field is blank for the other 3 viewports, but the Phone Viewport doesn’t use an image anyway. Is the image the header template came with supposed to be responsive? If not, do I need to upload an image to the Portrait and Landscape Viewports to fix this issue? And where would I find it? I’m not finding the file in my Media.
Hello,
Normally, if you import the template the image is uploaded in media, and yes, if it is not displayed then you need to set it to the row for portrait and landscape -> https://demo.tagdiv.com/newspaper_gourmet_pro/wp-content/uploads/2019/11/bg8.jpg
Thank you!
Adding the image to both views and clearing the cache worked a treat. Thank you!
Hi there,
I just checked the site and it’s as if the earlier changes weren’t done. The header image is gone again on the live site when viewed on an iPad.
When I checked the header template settings the background images I added in the portrait and landscape viewports were not there. I added them again, cleared the WordPress and device cache, and I’m back to the grey header background.
I made sure I saw the green slide-out when I saved the header, so I’m not sure what’s happening. I’m hoping you ave a fix, but I can re-import the header template if not.
Hello,
Indeed, I see that now on iPad and mobile the header no longer use the image as background and use only a background color.
If you are using only the responsive version, then what is can recommend is to see if when you are logged in and you edit the header in composer, those headers remains saved?
Also, if you are using the mobile page, then is possible to need to configurate the mobile page template separately – https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ (right now I see only the color on those devices).
Thank you!
I am only using the responsive header and no separate mobile version.
The background image was no longer saved for portrait or landscape when I checked just now. I re-added it, the page refreshed, and I saw the green slide-out confirmation when I saved each view.
The image appears in the editor, but the background image field is blank when I revisit each view. I tried this a few times, and the background image disappears from the settings every time. I have not changed any other settings.
BTW, I had the media file set to medium size, so the quality was degraded in the screenshots.
Landscape –
https://drive.google.com/file/d/1W_PAZ0xIxVvosnUahefUQxDWC7Ap6QVa/view?usp=sharing
Portrait –
https://drive.google.com/file/d/1QpLWqXDL4WaGDRUgi1lkYal0d_Q0cxt5/view?usp=sharing
Hi,
Normally the size of image should not be a problem to not save the image as a background.
I just installed the Gourmet PRO and for me the header seems to work correctly, therefore I think that the problem on your side is caused by something. What I can recommend is to make sure that you do not have a plugin that is interfering, or a child theme.
Also, if you can please contact us via email at contact@tagdiv.com and provide a temporary wp-admin access to the website to check and see from where the problem is coming from and see what it can be done to be resolved.
Thank you!
