Hello,
I sent a help ticket about header not showing however I have deleted the header image and tried Style 10 as fixed text logo that seemed to work, then i try adding a header image but when i refresh page and I try to view in private browser with no cache the image is is not showing. Also i have set the header settings exactly the same as my other website: http://www.prodrumkit.com which works fine, but my website: http://www.instromedia.com is not showing my header logo?
Thanks.
Gus
Thanks.
Gus
Still cannot access templates?? http://instromedia.com/wp-content/uploads/2020/01/2020-01-23_21-21-52.jpg
Hi,
Unfortunately there is a problem with the new option add in theme panel for disable the schema article, this interfere with preview draft, in order to fix this problem you’ll need to make some changes in theme file or deactivate the schema articles from here: https://www.screencast.com/t/0E3IucACC You will have to check that in order to deactivate the schema, this issue will be fixed in the next update.
The file are wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php -> https://i.imgur.com/EMWC74l.png add “|| is_preview()” -> https://i.imgur.com/78beFgC.png
wp-content/plugins/td-cloud-library/state/single/tdb_state_single.php
-> https://i.imgur.com/WIIKHSU.png -> https://www.screencast.com/t/VbigQIINRB
or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look and make the proper changes for you. Include a link to this topic in the email.
Thank you for your understanding!
Hi i have set it exact same as screen cast but I still get negative previews, for instance if I change anything like I deleted the logo header completely but when i refresh the page the logo is still there? also i am trying to enlarge the logo header just a little but keep it on the left side of header http://www.instromedia.com hope you can help.
Thanks.
Gus
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
I did send the login details yesterday.
Thanks.
Gus
Hi,
do you know why my posts are not showing correctly in my wordpress dashboard, please see attachment.
Thanks.
Gus
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hello Carlin,
I have deleted quite a few plugins and the posts are still showing the same, and I am not sure about the Child Theme, can you please check your contact email as I have sent you my logging details.
Thanks.
Gus
Hi,
We’ll check your email and reply back as soon as possible we can.
Thank you!
Hi Carlin,
have you checked to see if you can fix the post`s not showing correctly?
I have sent you my logging in details.
Thanks
Gus
Hi,
I’ve checked the email and I cannot find your email, make sure that you sent at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!
Hi,
I sent the details on: 28/01/2020 09:48 UK time, I have re-sent it to you. Please check now the email it`s coming from is: sales@coving-cornice.co.uk
Thanks.
Gus
Hi,
I just checked again and my colleague answered to your email -> https://i.imgur.com/NslsWq5.png
Thank you!
Hi Carlin
Sorry but that reply is not the issue, I need to know why my post`s that are within my dashboard is not showing correctly? you will have to loging into my dashboard to see posts. Please see image:
Thanks
Gus
Hi,
I think that it was a plugin conflict, my colleague just checked again this problem and everything seems fine -> https://i.imgur.com/gVuMHpd.png -> https://i.imgur.com/uaWGAWG.png -> https://i.imgur.com/3ybLjrJ.png
Thank you!
Hi,
sorry but once again your colleague is not looking at ALL of the posts, please send me a snippet before you click on the post, this is what I see:
http://instromedia.com/wp-content/uploads/2020/02/2020-02-07_10-44-51.jpg
http://instromedia.com/wp-content/uploads/2020/02/1.jpg
I am not sure if the a plugin is causing this do you have a new version update of News 9 perhaps this may help?
Thanks.
Gus
Hi,
Here is a screenshot of your backend -> https://i.imgur.com/DtLDf3y.png the problem is that you are using a small device, with a low resolution -> https://i.imgur.com/7FYc6G9.png -> https://i.imgur.com/lKg1Xuy.png -> https://i.imgur.com/yusLb1c.png
Thank you for your understanding!
Hi Carlin,
I am using a pc that`s how i took a snippet of the problem, however how can I increase the resolution and size? is this a browser problem or wordpress?
Thanks.
Gus
Hello !
This problem is from your browser / pc. Please note that this has been investigated and it is not Newspaper theme related so it will not be covered by the team support.
Thank you !
That`s ok I have sorted this out.
Thanks.
Gus
